Refund policy

Due to the personalised nature of the products we supply, you are only able to return items where we have not provided the products following your personalisation request, i.e. size or text. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, you can contact us at info@edibleprints.co.uk. Please note that returns will need to be sent back to us, address available upon request

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@edibleprints.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@edibleprints.co.uk.